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C&S Wholesale Grocers, Inc. Transportation Dispatcher in Olean, New York

About Our Company

C&S Wholesale Grocers, Inc. , based in Keene, NH, is the largest wholesale grocery supply company in the U.S. and the industry leader in supply chain innovation. Founded in 1918 as a supplier to independent grocery stores, C&S now services customers of all sizes, supplying more than 6,000 independent supermarkets, chain stores, military bases, and institutions with over 150,000 different products. At C&S, We Select the Best® – those with the motivation, pride, and drive to succeed in our fast-paced world.

Working Safely is a Condition of Employment at C&S Wholesale Grocers, Inc. C&S Wholesale Grocers is proud to be an Equal Opportunity and Affirmative Action employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

Position Overview

As a Dispatcher with the C&S Family of Companies, you serve as the primary point of contact for a group of professional drivers (primarily Class A CDL holders). This role is responsible for dispatching loads and ensuring the drivers are set up for success.Communicating special instructions for each assignment, assigning the correct equipment, and providing coordination as needed. The dispatcher is tasked with executing the day's workload and informing the correct stakeholders (internal and external) of any deviations from plan. Additionally, this role plays a vital role in creating a culture of safety and in prompt issue resolution- removing obstacles and informing leadership of issues raised / created by drivers or customers.

Job Description

  • Review routing and scheduling plan for the shift to ensure all assignments are covered.Dispatch routes and relay information, instruction, and/or messages to drivers. Ensure every driver has what they need to be successful for the day.If loads are uncovered, work with the team to develop a coverage plan, and communicate accordingly.

  • Utilize appropriate channels to clearly communicate information pertaining to daily transportation operations. Issues may include, but are not limited to: delivery time/plan adjustments, missing product, hours of service issues, safety incidents, etc.

  • Engage with the driver workforce. Help site leadership create a best in class work environment. Promptly escalate issues to management and offer solutions on how to resolve.

  • Responsible for updating the dispatch system to ensure accuracy of information. When a driver returns, complete a debrief process to see how the driver's day went, review paperwork, and make system updates as needed.

  • Answer phones in a professional manner- troubleshoot and escalate when necessary.

  • Complete daily safety observations ensuring transportation associates are utilizing preferred work practices.

  • Ensure drivers are compliant with DOT regulations regarding Hours of Service.

  • Travel Required: No


  • Office : Office Temperature (65F to 75F)


  • Specialized Knowledge : CDL, General computing ability, Knowledge of OSHA and DOT regulations, Bi-Lingual English/Spanish (Preferred)

  • Special Skills : Ability to multi-task, Interpersonal skills, Communication (written and oral), Telephone etiquette.

Years Of Experience

  • 0-1 : Experience in a high paced and dynamic environment, Dispatching experience is preferred.


Attendance, High School Diploma - General Studies, Initiative, Productivity, Quality, Safety, Values


1st Shift (United States of America)


C&S Wholesale Grocers, Inc.