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C&S Wholesale Grocers, Inc. ES3 Account Manager in York, Pennsylvania

About Our Company

ES3 is an experienced team of third-party logistics experts, saving Consumer Packaged Goods manufacturers significant time and money every day. A pioneer of the collaborative distribution model, ES3 provides solutions across all channels, optimizing its supply network to expedite replenishment. ES3 does this by combining warehousing, mixing, and distribution services under one roof in a multi-manufacturer, collaborative model optimized by advanced technology.

Working Safely is a Condition for Employment with ES3, LLC. ES3, LLC is proud to be an Equal Opportunity and Affirmative Action employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

Position Overview

The Associate Customer Experience Manager supports the business side of the relationship for Independent customers in a region or for a specific Chain under the direction of the Sr. Manager, Customer Experience. This position interacts and builds working relationships with customer's operational management to achieve high levels of customer satisfaction in relation to the company's operations and the development of/adherence to standard operating procedures. This role is responsible to the day to day transactional items and contributes to cross-functional teams in the delivery of projects and programs to solve problems and eliminate roadblocks for the Customer. Works collaboratively with cross-functional Customer Experience (CXT) members to identify root causes of operational issues and garners the alignment and resources to solve chronic issues.

Job Description

Description

  • Facilitate communications as appropriate to stakeholders; effectively communicate with customers to resolve service issues and to evaluate their requests; support the preparation of customer presentations to review project scope and progress.

  • Monitor and support operational KPI improvement across assigned customers.

  • Assist in influencing customer decision-making on key improvement initiatives.

  • Support new customer start-ups as requested

  • Support operational planning around key customer events such as holiday planning, grand openings, anniversary sales, major in-store events.

  • Communicate and manage changes in Company operational policies and procedures as directed

  • Travel Required:Yes

Environment

  • Office : Office Temperature (65F to 75F)

Skills

  • Specialized Knowledge : Retail operations background required, with knowledge of supply chain strongly preferred

  • Special Skills : Strong communication skills; Strong analytical and business acumen; Strong project management skills; Strong technical computer skills

  • Physical abilities: :

  • Other: :

Years Of Experience

  • 2-5 : Years of relevant work experience

Qualifications

Bachelor's Degree - Business, Bachelor's Degree - Marketing

Shift

1st Shift (United States of America)

Company

ES3, LLC

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